Retail/eCommerce2025-11-10T10:53:19+00:00

SAP Business One for retail & eCommerce

Make every online interaction feel like your best service

Connect your inventory, insights and customer experiences to outperform larger retailers.

From your website to marketplace channels, we’ll optimise every touchpoint for better margins and happier customers.

eCommerce SAP Specialists

From APIs to AOV, we speak your digital commerce language as fluently as SAP.

40+ years

supporting eCommerce businesses/suppliers with SAP

98% client retention rate

We’re invested in your long-term success

On-site discovery of online operations

before any SAP design

SAP-certified team

with 10+ years’ average experience

eCommerce SAP Specialists

From APIs to AOV, we speak your digital commerce language as fluently as SAP.

40+ years

supporting eCommerce businesses/suppliers with SAP

On-site discovery of online operations

before any SAP design

98% client retention rate

We’re invested in your long-term success

SAP-certified team

with 10+ years’ average experience

APH enabled us to fully integrate our eCommerce operation with SAP, delivering massive improvements in efficiency improvement and business intelligence. It’s genuinely a great platform for business growth.

Maureen Hart, Director

Proactive

At-a-glance: SAP Business One for eCommerce

With so many demands and channels come too many systems

Eliminate the complexity with SAP Business One.

By connecting every aspect of your digital operations, SAP Business One can help you put an end to stock surprises, missed sales opportunities and delays that impact your margins and customer experience.

Instead, you can quickly access the data and communications you need to manage your sales, promotions, deliveries and customer relationships.

Just like the bigger players.

Affordable

Cost-effective licensing that’s designed for SMEs.

Grows as you grow

Scales seamlessly from 5 to 500+ users, single site to multi-marketplace.

Connects your digital world

Integrates with major eCommerce and payment platforms.

Real-time control

Live stock, sales and customer data across all channels.

Built-in eCommerce processes

Standard digital workflows that you can easily customise.

Future-ready flexibility

Add features and channels without adding complexity.

SAP B1 wholesale & distribution features

See how SAP B1’s features solve daily wholesale & distribution challenges

And increases profit margins and customer satisfaction in the process.

SAP Business One gives you the tools to manage and connect your stock, suppliers, orders and delivery from one platform. And gives the data you need to make smarter, more confident decisions for growth.

OMNICHANNEL INVENTORY MANAGEMENT

Optimise stock levels and ensure product availability across all channels

Get real-time visibility and control over your inventory across websites and marketplaces.

SAP Business One helps you balance inventory across channels, reducing costs while meeting customer demand.

Real-time stock updates: Sync inventory levels across all sales channels instantly.

Automated reordering recommendations: Prevent stockouts and overstocking with smart replenishment.

Multi-location management: Easily track and transfer stock for efficient fulfilment

Demand forecasting: Predict future stock needs based on historical data and trends.

Serial and lot number tracking: Enhance traceability for quality control and recalls.

Inventory valuation: Accurately calculate stock value using various costing methods.

Cross-channel inventory visibility: Allow customers to check in-store availability online.

Seasonal inventory planning: Optimise stock levels for peak selling periods.

ORDER PROCESSING AND FULFILMENT

Streamline operations from click to delivery

Efficiently manage orders from multiple channels in one unified system.

SAP Business One enables you to process orders faster and more accurately, improving customer satisfaction.

Centralised order management: Handle orders from all channels in a single platform.

Prioritise order: Assign priorities to meet the demands of your customers.

Real-time order tracking: Provide customers with up-to-date information on their purchases.

Multi-carrier shipping integration: Ability to connect with major couriersCompare rates and print labels directly from SAP.

Click and collect management: Efficiently handle in-store pickup of online orders.

Returns and exchanges: Streamline the process for hassle-free customer returns.

Dropshipping support: Manage orders fulfilled directly by suppliers to customers.

Bulk order processing: Efficiently handle large volumes of orders during peak times.

CUSTOMER EXPERIENCE MANAGEMENT

Build customer loyalty and drive repeat purchases

Deliver personalised experiences across all touchpoints.

SAP Business One helps you understand and engage your customers more effectively, boosting satisfaction and sales.

360-degree customer view: Access complete customer information and purchase history.

Personalised marketing: Create targeted campaigns based on customer behaviour and preferences.

Customer Trends: Analyse customer spending and drive targeted campaigns

Loyalty program management: Easily set up and manage customer reward programs.

Customer segmentation: Group customers based on behaviour for targeted marketing.

Omnichannel communication: Manage customer interactions across all touchpoints.

Feedback and review management: Collect and respond to customer feedback efficiently.

Personalised product recommendations: Suggest relevant items based on purchase history.

Customer self-service portal: Allow customers to manage their accounts and track orders.

Point of sale (POS) integration

Ability to Seamlessly connect in-store and online sales data.

Real-time sales data sync: Instantly update inventory and financial data from POS transactions.

Employee performance tracking: Monitor sales metrics by cashier or sales associate.

Mobile POS support: Enable sales and inventory lookups on tablets or smartphones.

Gift card and store credit management: Easily issue and track alternative payment methods.

Offline mode: Continue processing sales during internet outages with automatic syncing.

e-Commerce platform integration

Sync your online store with back-office operations.

Product information sync: Keep product details consistent across all sales channels.

Order status updates: Automatically push fulfilment information to your e-commerce platform.

Customer data integration: Maintain a unified customer database across online and offline channels.

Multi-store management: Easily manage multiple online storefronts from a single backend.

SEO and marketing tools integration: Streamline your online marketing efforts.

Pricing & promotion management

Optimise pricing and run effective promotions.

Dynamic pricing: Adjust prices in real-time based on demand, competition, or other factors.

Multi-tier pricing: Set different price levels for various customer groups or sales channels.

Promotion scheduling: Plan and automate the execution of sales and promotions.

Bundle and kit pricing: Easily create and manage pricing for product combinations.

Margin protection: Set minimum profit thresholds to maintain profitability during promotions.

Financial management & reporting

Gain real-time insights into your financial performance.

Multi-channel revenue tracking: Analyse sales performance across all channels.

Cash flow forecasting: Predict future cash positions to make informed decisions.

Automated bank reconciliation: Save time and reduce errors in financial reporting.

Multi-currency support: Easily manage transactions in different currencies.

Tax compliance: Ensure accurate tax calculation and reporting for multiple jurisdictions.

Customisable Analytics & Reporting

Get key insights to make better decisions, instantly.

Live business insights: Make faster, smarter decisions with real-time KPIs and metrics

Custom department dashboards: Give each team the exact data they need to drive performance

Automated reporting: Save time with scheduled reports for daily, monthly and quarterly reviews

Instant alerts: Stay ahead of issues and opportunities with automated notifications

Mobile analytics: Access and share critical insights anywhere, on any device

AI-Powered Business Intelligence

Make data-driven decisions to improve performance.

AI-assisted predictive analytics: Quickly link all your data to predict trends and make confident growth decisions.

Customisable dashboards: Create role-specific views of key performance indicators.

Ad-hoc reporting: Quickly generate reports to answer specific business questions.

Data visualisation: Present complex data in easy-to-understand charts and graphs.

Drill-down capabilities: Dive deep into data to uncover insights and root causes.

WHY APH?

In retail, experience matters – including your implementation partner’s

Your retail success needs more than just powerful software.

ERP implementation failures in eCommerce can freeze online sales, fragment customer experiences, and damage brand reputation. Success depends on having a partner who can bridge the gap between SAP and digital commerce operations. And one that understands everyone’s needs – from your fulfillment team to your digital marketers – to ensure the solution drives both customer experience and commercial success.

Proven experience

We speak your language but listen first

You’ll work with a team that’s implemented SAP for eCommerce businesses across the UK. One that understands both your digital challenges and how to solve them through SAP.

  • 50+ years’ average eCommerce SAP experience.

  • 25 eCommerce implementations delivered.

  • Team members with hands-on eCommerce background.

We know that SAP Business One has a huge amount to offer but we simply weren’t making the most of it. APH enabled us to fully integrate our eCommerce operation with our ERP software, which makes for massive efficiency improvements and much greater business intelligence.

Maureen Hart / Director at Proactive

Strategic partnership

You’ll want to run ideas by us, not costs

We believe successful implementations start with understanding your unique processes and challenges. That’s why we spend time with your digital team, talk with your fulfillment managers, and ensure SAP aligns perfectly with your operation.

  • Initial discovery with your entire digital team.

  • Regular strategy sessions to align SAP with growth goals.

  • Champions training for your in-house team.

  • Proactive advice based on industry experience.

  • On-call, on-site expertise when you need it.

I don’t think there’s any IT project that we wouldn’t discuss with APH first.” We’ll sound them out and they may come back and say, “Have you thought of doing it this way?” And it’s better. With our past vendor, we’d call them and say, “How much does that cost

Max Sheridan / Managing Director, Algeos

Family-run values since 1984

We continue earning your trust long after go-live

With APH, it’s always personal. We may have grown in expertise, but we’ll never outgrow your business. And we’ve never sold out.

  • 80% of implementations delivered on time and in budget.

  • Dedicated account team who knows your business and SAP.

  • Direct access to our Managing Director and your team, not a call centre.

  • Solutions that flex with your eCommerce needs.
  • Long-term partnership focused on your growth.

They knew what our problems were and asked the right questions. But there was an element of, “Been there done that, don’t worry about it. It’s all good. We know what we’re doing.

Steve Horder / CEO, PCS Instruments

APH CUSTOMERS

Specialists in SAP Business One implementation

for eCommerce SMEs

Ready to optimise every touchpoint for better margins and happier customers?

Our SAP Business One implementation methodology

Because in ecommerce, speed and accuracy are everything

We deliver complex integrations without disrupting your operations.

We know how much rests on your SAP project – every minute of downtime affects sales and customer satisfaction. Our Accelerated Implementation Program combines SAP best practices with deep eCommerce expertise to ensure smooth integration and minimal disruption.

We listen & understand first

  • Deep discovery sessions to understand your business inside out.

  • On-site business process mapping with your team.

  • Industry experts who speak your language, not just SAP.

Clear expectations & communication at every step

  • Transparent timelines and resource requirements.

  • Regular progress updates in plain English.

  • No hidden surprises or last-minute demands.

Dedicated support that builds your in-house expertise

  • Super user training to build in-house expertise.

  • Direct access to decision-makers throughout.

  • Proactive support that prevents issues, not just fixes them.

Our 7-step SAP B1 implementation methodology

1/

Initiate

Setting the foundation for success.

2/

Requirements

Turning your needs into actionable plans.

3/

Design

Mapping your path to success.

4/

Build

Creating your solution.

5/

Train

“Super Users”: Train the Trainer.

6/

Test

Ensuring everything works.

7/

Go-live

Your smooth transition to success.

INTEGRATION PARTNERS & APPS

Integrate SAP Business One with leading eCommerce applications

Our SAP Business One eCommerce integration partners

SAP FAQs
How long does a typical ecommerce SAP implementation take?2025-03-18T19:04:44+00:00

Most implementations take 9-12 months, but we plan carefully to minimise disruption to your operations. We’ll provide a detailed project timeline after our initial discovery sessions, including integration milestones.

Which ecommerce platforms can SAP Business One integrate with?2025-03-18T19:06:03+00:00

 SAP Business One integrates with major platforms including:

  • Magento

  • WooCommerce

  • Shopify

  • Custom-built platforms

We’ll assess your current setup and recommend the most efficient integration approach.

How does SAP Business One handle multi-channel orders?2025-03-18T19:07:46+00:00

The system provides:

  • Real-time order synchronisation

  • Automated order processing

  • Inventory updates across all channels

  • Fulfillment status tracking

  • Returns management

  • Cross-channel reporting

Can it manage different pricing and promotions across channels?2025-03-18T19:09:05+00:00

Yes. SAP Business One handles:

  • Channel-specific pricing

  • Multiple price lists

  • Promotional pricing

  • Volume discounts

  • Customer-specific pricing

  • Seasonal pricing changes

How does SAP maintain accurate stock levels across channels?2025-03-18T19:10:33+00:00

The system provides real-time inventory management:

  • Automatic stock updates across all channels

  • Low stock alerts

  • Reorder point management

  • Multi-warehouse management

  • Reserved stock handling

  • Buffer stock management

When do ecommerce businesses typically see ROI?2025-03-18T19:11:53+00:00

While immediate benefits include better inventory visibility and automated order processing, significant ROI typically appears within 6-9 months through:

  • Reduced manual order processing

  • Improved stock accuracy

  • Faster fulfillment

  • Reduced admin overhead

  • Better customer service

What support do you provide for peak trading periods?2025-03-18T19:12:23+00:00

We provide added functionality to ensure you can cope with the high-peak sales periods.

How do you handle system updates and maintenance?2025-03-18T19:13:23+00:00

We schedule updates during your quietest periods and provide:

  • Minimal disruption windows

  • Thorough testing

  • Rollback capability

  • Clear communication

  • Out-of-hours support

Ready to optimise every touchpoint for better margins and happier customers?

Go to Top