Any managed service provider should put its clients first, but at APH we go beyond expectations, with end-to-end IT service management centred firmly on you throughout.
Our managed services begin with a thorough consultation and, where appropriate, an audit of your existing systems, so that we can tailor an IT management contract to your specific needs.
This means our managed IT support is customised to give you what you need, to grow with your business in the future, and to adapt to changes in your operations and in ICT hardware and software in general.
At APH we pride ourselves on being a full-service managed IT service provider. This allows us to deliver a seamless suite of managed IT services that together, cover every aspect of running a Digital Era business.
We are highly experienced managed IT providers ready to give you the services you need. Whether that’s optimising your server infrastructure or installing new network storage, improving your website hosting or tackling threats from the dark web, we’re on your side. Our services include:
APH provides managed antivirus services, web filtering & spam filtering via CloudProtect, a comprehensive suite of protection against the most common cyber security threats encountered by businesses of all sizes and types.
Microsoft 365 provides additional collaboration beyond the standard Microsoft software suite, incorporating SharePoint, OneDrive, Teams and added security improvements via services such as Azure Endpoint Manager.
APH's 24x7 intelligent IT managed Support & Monitoring watches over your network and hardware, to proactively identify any developing faults in LANs and WANs, routers and network switches, storage devices, workstations and more.
See a selection of some of our outstanding performance statistics from across our managed IT sector.
Average client happiness factor score in 2022.
Current Net Promoter Score (NPS) Score in 2022.
Of our client support tickets have been resolved in the same day in 2022.
Our business partnerships highlight why we are so highly regarded among IT managed services companies, with affiliations and accreditations that demonstrate our impressive track record.
You can read more about our professional partnerships on our website, but some examples of our affiliations include:
APH make it easy to switch from other companies, or to integrate your existing software and systems into our IT managed support. Our business partnerships listed above detail some of the brands whose products we can supply and include into our IT delivery management services.
Whatever you have in place, we can conduct an audit and recommend any appropriate updates and upgrades. Essential legacy hardware and software can be retained to prevent disruption to your business, while we implement newer ERP and cloud platforms to support future growth and greater efficiency.
Every stage in the process is driven by a desire to minimise administrative burdens, maximise productivity, extend budgets and ultimately, to drive profits for your business. We do this by becoming an extension of your organisation, rather than an external entity – a virtual department you can call for help 24/7.
After moving to a hybrid working model during Covid, we found our server struggled with the number of remote staff trying to connect all at once. We already used APH for cyber security training and were able to move our software on to APH's high-speed hosting, which we've found to be fast and reliable
I'm surprised every time APH notify me of a network problem - 9 times out of 10 they've fixed it before I even know it's happened. The one time we had a hardware fault, APH sent an engineer who replaced a failed component in one of our servers with no downtime to our business.
APH offered us the perfect balance between the scale and experience needed to offer a really best-in-class solution, and the personal approach of a smaller organisation. From the start, APH understood our needs and ambitions. Moving to Microsoft 365 gave us vastly improved flexibility, and with APH looking after our infrastructure, we can focus on growing our business.
We were reluctant to move over to cloud-based software due to security concerns, but eventually the business case for the cloud was just too strong. After researching several options, we chose APH CloudProtect as an all-rounder network security solution, and we've been able to integrate it into our cloud software to monitor traffic 24/7 without any problems.
If you have any further interest in our Managed IT services please get in touch and our expert technicians will be happy to help.