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FAQs

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  • Categories: Managed Services

    Do I need a certain size business to work with APH?

    No. We serve businesses with 10-200 employees, but our flexible approach means we can scale our services to match your needs. As a family-run [...]

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  • Categories: Managed Services

    How quickly do you respond to IT issues?

    We respond to critical issues within an hour (average = 15 minute), with an average resolution time of under 4 hours. All issues are [...]

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  • Categories: Managed Services

    What exactly is included in your managed IT services?

    Our managed services include proactive monitoring, help desk support, hosting, security management, regular maintenance, strategic IT planning and technology consulting. We ensure our service [...]

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  • Categories: Costs & Values

    Do you offer flexible payment options?

    Yes, we offer monthly subscription-based pricing with no large upfront costs, making enterprise-level protection accessible for SMEs of all sizes.

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  • Categories: Costs & Values

    How much does business continuity protection cost compared to potential losses?

    While pricing starts from £20 per user per month, most businesses recoup their entire annual protection investment within the first few hours of avoided [...]

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  • Categories: Support & Maintenance

    How do you ensure backups are working properly?

    Our Better and Best solutions include screenshot verification, meaning we automatically test your backups to ensure they're working correctly. We also offer regular DR [...]

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  • Categories: Support & Maintenance

    What kind of support do you provide?

    Support varies by package, but our premium solution includes 24/7 monitoring, expert support, priority response, and a dedicated team. As a Datto/Kaseya Blue Diamond [...]

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  • Categories: Technical & Implementation

    How often are backups performed?

    Our Good solution backs up every 2 hours, while Better and Best solutions provide hourly backups. This determines your potential data loss (RPO) in [...]

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  • Categories: Technical & Implementation

    How do you determine what recovery ability we need?

    We assess both your Recovery Time Objective (RTO) - how quickly you need systems back - and your Recovery Point Objective (RPO) - how [...]

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  • Categories: Recovery & Response

    What happens if we experience a cyber attack?

    Our solutions include immutable backups that attackers cannot encrypt or delete. After detecting an attack, we can typically restore your clean systems within the [...]

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  • Company
    • About APH
    • Partnerships
  • SAP Business One
    • SAP Business One Apps
    • SAP Business Process Optimisation
    • SAP Implementation Services
    • SAP Business One Integrations
    • SAP Implementation Methodology
  • Cyber Security
    • Cyber Consultancy
    • Cyber Security Training
    • Dark Web Monitoring
    • Advanced Phishing
    • Phishing Simulation
    • Managed SOC & SIEM
    • Business Continuity & Disaster Recovery
    • Vulnerability Scanning
    • Penetration Testing
  • IT Managed Services
    • Managed Hosting Services
    • Support & Monitoring
    • Business Connectivity Services
    • Microsoft 365
  • Sectors
    • Manufacturing
    • Wholesale/Distribution
    • Engineering
    • Chemical
    • Retail/eCommerce
  • Resources
    • Blog
    • Case Studies

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