About APH

Family values. Enterprise expertise. Never sold out since 1984

We’ve grown from a small family business to a trusted technology partner for ambitious SMEs. But while our expertise has grown, we’ve never outgrown our clients or values.

Charlie Heywood, Director, APH

Big enough to deliver. Small enough to care

We chase client success, not awards

98%

client retention rate

90%

staff retention

40+

years family-owned

200+

SMEs supported

NPS score

137% above industry average

Delivered as part of our fully managed IT packages

So you get the connectivity you need, plus the expert support to keep everything running smoothly

98.9%

client retention rate

40+

years family-owned

90%

staff retention

200+

SMEs supported

NPS score

137% above industry average

Our story

Built on relationships, not acquisitions

Most IT companies start small and personal, then get bought out or grow too big to care. We chose a different path. Since 1984, we’ve grown by helping our clients grow – not by outgrowing them.

Our journey

Growing thoughtfully since 1984

We grow to serve you better, not to sell out

Since our beginnings in 1984, technology has evolved from green screens to cloud computing, from dial-up modems to 5G. Through every innovation and industry disruption, two things have remained unchanged: our focus on helping businesses like yours use technology to work better and our family-run values.

Unlike companies that acquire to boost profits or exit, we’ve only brought in partners who share our values and add real value for our clients. Each addition to the APH family was chosen to enhance our expertise and support our clients’ growth.

Our values

What partnership and family values really mean

Here’s what our means to us – told through our clients’ experiences

  • We listen first, solve second

APH is a great organisation. Charlie’s not your typical salesperson. He was interested in the business. He wanted to know what was important to us.

Steve Horder, CEO, PCS Instruments

  • We speak your language

APH customer service has been first class and very professional. The very friendly support staff have been second to none.

David Mansfield, Stanley Press Equipment Limited

  • We provide genuine dedicated support

They suggested a solution for exactly what we do, whereas others just tried to patch things up with a standard solution.

John Mark Watson, Managing Director, John Mark Ltd

  • We think long-term

We run ideas by APH, not just costs. We’ll sound them out and they’ll say, “Have you thought of doing it this way?” And it’s better.

Max Sheridan, A Algeo Limited

Industries we serve

Where we make the biggest difference

We’ve chosen to focus on where we can deliver the most value. It’s why manufacturing, distribution, chemicals and retail businesses trust us with their growth.

APH encoded our industry’s DNA into every process. They understand everything from shop floor workflows to compliance demands.

Name, client

40% reduction in production delays

They helped us turn supply chain complexity into controlled growth. Now we can see and solve issues before they impact delivery.

Name, client

98% on-time delivery achieved

From website integration to stock control, they understood exactly what we needed. No overselling, just right-sized solutions.

Name, client

30% efficiency improvement

APH understands the unique challenges of our industry – from batch traceability to compliance requirements. They helped us transform complex processes into…

Name, client

40% reduction in batch processing time

Accreditations and partnerships

Enterprise partnerships, SME focus

We bring market-leading technology within reach of growing businesses, implemented with the personal attention that’s been our hallmark since 1986

Enterprise Technology

Cloud Solutions

Security Partners

No pressure. No sales pitch. No jargon. Just a friendly chat about how we might help.

Let’s talk about your business, to:

  • Understand your business challenges

  • Explore potential solutions

  • Our IT support options

  • Get clear next steps